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Institute of Technology Management

Research Projects

Here is an overview of the research activities at the Institute of Technology Management.

Research activities at the four chairs:

Innovation Management
Operations Management
Production Management 

Overview of all research projects at ITEM-HSG:

Auto-Id Labs ETH/HSG

The Auto-ID Labs are the leading global network of academic research laboratories in the field of networked RFID. The labs comprise seven of the world's most renowned research universities located on four different continents. These institutions were chosen by the Auto-ID Center to architect the Internet of Things together with EPCglobal.

Bits to Energy Lab

The Bits to Energy Lab (B2E) is a joint research initiative of the ETH Zurich and the University of St. Gallen. We combine information technology and behavioral sciences to stimulate energy conservation, efficiency, and sustainability. We develop, implement, and evaluate concepts of consumption feedback, customer engagement, and data analytics – with an emphasis on economically attractive deployment and the ambition to significantly contribute to international research.

Business Model Innovation

The competence center Business Model Innovation engages in research on the management of business model innovation, which is recognized as key component for organizational success. This includes the development of a construction methodology for the development of business model innovation as well as the analysis of its main drivers, like inter-group and inter-firm networks, patterns, software-induced innovation and anchoring within the organization

Center for Innovation

The Center for Innovation has the aim to establish Europe's leading research center on the management of innovation. Western Europe‘s innovativeness shall be fostered by means of a unique integrated approach to innovation, by including the disciplines technology & innovation management, marketing management, consumer behavior, and strategy. Thus, European firms' future competitiveness shall be strengthened globally.

Corporate Entrepreneurship

The Competence Center Corporate Entrepreneurship adapts findings from entrepreneurship research to established corporations by explicitely recognizing their entrepreneurial strategy.

Global Innovation

The internationalization of the value chain has today also reached the R&D function. The Competence Center Global Innovation engages in research on the management of global innovation and the organization of international R&D activities to advance management practice and state-of-the-art research.

Global Production

The Competence Centre for Global Production Management addresses the emerging challenges of companies acting in today's worldwide dispersed manufacturing environment. We develop novel and integrated management approaches to configure and coordinate global operations in line with the overall manufacturing strategy. Our solutions combine state-of-the-art research knowledge and deep insights into industry practices based on close collaborations with leading manufacturing companies.

HSG Business Incubator

The Business Incubator advances entrepreneurial thinking and acting which are major driving forces of the modern knowledge society. The competence center is dedicated to all HSG members which are about to exploit an innovative business idea for a market entry.


The competence center I-Lab concentrates on R&D projects for technology-driven innovation in the insurance industry with a special focus on the Internet of Things. The I-Lab is a joint initiative of the Departement for Management, Technology, and Economics (D-MTEC) at the Swiss Federal Institute of Technology (ETH) Zurich, the Institute of Technology Management at University of St. Gallen (ITEM-HSG), and the Institute of Insurance Economics at University of St. Gallen (I.VW-HSG). Furthermore, the I-Lab is part of the M-Lab network and involved in research activities of the Auto-ID Labs.

Industrial Service Management

The research within the Industrial Service Management Competence Centre deals with challenges manufacturing companies have to face when entering the service business. New means of measurement have to be defined, new culture that is more customer and less technology oriented has to be installed and an own service strategy has to be worked out. This is especially important as latest research results show that many companies trying to servitize fail.

IP Management

The Competence Center Intellectual Property Management engages in research on the management of intellectual property rights, especially patents. That includes advanced management practices and state-of-the-art research with regard to portfolio management, evaluation, valuation, licensing and exploitation of patents and the potential of patents for an IPR market place.

Open Innovation

Innovation efforts are no longer limited within the boundaries of an organization. Multiple external partners play crucial roles in today’s challenging environment – the Competence Center Open Innovation conducts state-of-the-art research on the management of innovation in this open paradigm.

OPEX Pharma

One key aspect for pharmaceutical companies is the need to increase effectiveness and efficiency in operations across all functions significantly. The research at the Operational Excellence competence centre is supporting companies to tackle the industry’s challenges by putting existing strategies in operations into question and applying state-of-the-art research to create new strategies for operational effectiveness and efficiency.

R&D China

The Competence Center R&D China has the aim to to advance progress in science and management in the areas of international R&D management, global technology, and transnational innovation. The Competence Center R&D China cooperates with Tongji University, P.R. China in oder to establish a research network between those two institutions.

Energy Innovation Lab 

The Energy Innovation Lab aims to produce research that is both methodologically rigorous and relevant to academia and managerial practice. Its research on stakeholder management, organizational structures, and business model innovation is published in top-tier journals.

Smart Products

The Smart Products research group investigates new ways for interactions between various user types and products in all stages of a product lifecycle that might enable innovative business models. Hence, the vision of Smart Products raises research questions on the technical side, such as, which architectures are applicable, which kind of semantic representations and processing services are required, which services allow adaptation to consumer needs and which kind of telecommunication infrastructure will enable Smart Product communication in a secure and robust manner.

Technology Entrepreneurship

The research and consulting projects of the Competence Center Technology Entrepreneurship are focused on entrepreneurial thinking, decision making, and action in the context of high technology start-ups and corporates. Our projects are centered around the elements of the entrepreneurial process and include the recognition and evaluation of entrepreneurial opportunities and resource management practices.

TECTEM Transfer Center for Technology Management

By transferring scientific knowledge into real live solution, the benchmarking centre transfers adequate know-how efficiently into an organisation. The benchmarking centre identifies successful practice organisations and operationalises through the cooperation of practitioners and academics scientific solutions.

Ubiquitous Banking

In the instruction phase is our new Ubiquitous Banking Lab. Since october 2010, it investigates under the lead of Dr. Alexander Ilic, selected problems at the interface of new information technologies and banking. It focusses in this starting phase mainly on new disruptive methods of payment and follows the goal to develope and test innovative solutions in cooperation with our project partners.

Further information

Green accentuated foyer in the Central Institute Building of the University of St.Gallen.


We sincerely welcome Prof. Marc van Essen from the University of South Carolina as a new colleague, responsible for the GCEI.


University of St.Gallen
Institute of Technology Management
Dufourstrasse 40a
CH-9000 St.Gallen
Phone: +41 (0)71 224 73 00
Fax: +41 (0)71 224 73 01

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University of St.Gallen – School of Management, Economics, Law, Social Sciences and International Affairs (HSG)
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