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Institute of Technology Management

Industrial Service Management

Growing product commoditization, more complex customer needs and the search for growth areas drives manufacturing companies to extend their product oriented business model with value adding services.

However, entering the service business is not just one easy strategic initiative that will lead to direct returns. The clocks are ticking different from the product business. New means of measurement have to be defined, new culture that is more customer and less technology oriented has to be installed and an own service strategy has to be worked out.

The research within the Industrial Service Management Competence Centre deals with these challenges and helps for more than 10 years manufacturing companies to develop the right service strategy and add successfully services to their core product business.

During this time we have gathered extensive knowledge in managing services within the manufacturing context including methods from service strategies to optimization of existing service portfolios.

Within the last decade we have led our focus on the following areas:

  • Service strategies
  • Innovation and development of services
  • Commercialisation of services
  • Controlling of services
  • Optimisation of existing service portfolios: from customisation to standardisation

Further information

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Contact

Chair of Production Management
Institute of Technology Management
University of St.Gallen
Dufourstrasse 40a
CH-9000 St.Gallen
E-Mail: 
Phone: +41 (0)71 224 73 10
Fax: +41 (0)71 224 73 11
www.item.unisg.ch

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University of St.Gallen - School of Management, Economics, Law, Social Sciences and International Affairs (HSG)
Dufourstrasse 50, CH-9000 St.Gallen, Tel +41 (0)71 224 21 11, Fax +41 (0)71 224 28 16
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