Publications

Here is a short list of selected publications at the Operations Management chair. Please refer to the University of St.Gallen's Alexandria Research Platform for the complete list (see below).

Selected publications

• Kowatsch, T., Maass, W., & Fleisch, E. (2011). The Role of Product Reviews on Mobile Devices for In-store Purchases: Consumers' Usage Intentions, Costs and Store Preferences. International Journal of Internet Marketing and Advertising: Special Issue on Information Systems and Marketing, 6(3), 226-243.
• Baecker, O., Ackermann, L., Ackermann, W., & Fleisch, E. (2010). Mobile Claims Management: Smartphone Apps in Motor Insurance. I.VW Management-Information(4), 13-18.
• Fischer, T., Gebauer, H., Gregory, M., Ren, G., & Fleisch, E. (2010). Exploitation or exploration in service business development? Insights from a dynamic capabilities perspective. Journal of Service Management, 21(5), 591-624.
• Skorna, A. C., Bode, C., & Fleisch, E. (2010). Technologiebasiertes Risikomanagement in globalen Transportnetzwerken: Präventionsansätze in der Transportlogistik aus Versicherungsperspektive. Industrie Management, 26(5), 14-18.
• Gebauer, H., Fischer, T., & Fleisch, E. (2010). Exploring the interrelationship among patterns of service strategy changes and organizational design elements. Journal of Service Management, 21(1), 103-129.
• Fischer, T., Gebauer, H., & Fleisch, E. (2010). Organisationale Fähigkeiten für Dienstleistungsstrategien. Marketing Review St. Gallen, 2010(1), 40-46.
• Condea, C., Thiesse, F., & Fleisch, E. (2009). Assessing the Impact of RFID and Sensor Technologies on the Returns Management of Time-Sensitive Products. Business Process Management Journal, 99(99), 1-1.
• Thiesse, F., Al-Kassab, J., & Fleisch, E. (2009). Understanding the Value of Integrated RFID Systems: A Case Study from Apparel Retail. European Journal of Information Systems, 18(6), 592-614.

Please refer to the University of St.Gallen's Alexandria Research Platform for a detailed list of Prof. Dr. Elgar Fleisch's publications and the publications of all team members.